FAQ
Frequently Asked Questions
1. Do you deliver frozen items?
Yes. Frozen products are carefully packed with insulation and ice packs to help maintain temperature during delivery. We recommend ensuring someone is available to receive the order on the delivery day.
2. How long does delivery take?
Standard UK delivery usually takes 2–5 working days. Delivery times may vary during busy periods or due to courier delays.
3. What should I do when my order arrives?
Please check your items upon delivery. Frozen products should be placed into the freezer as soon as possible. Ambient products should be stored according to the instructions on the packaging.
4. Can I change or cancel my order?
If you need to make changes or cancel your order, please contact us as soon as possible. Once an order has been dispatched, we may not be able to make changes.
5. How can I contact MeiGo Shop?
You can reach us by email at:
📧 support@meigoshop.online
We aim to respond as soon as possible during business hours.
常見問題（FAQ）
1. 你們有配送冷凍商品嗎？
有的。冷凍商品會使用保溫包裝及冰袋配送，以協助在運送過程中維持低溫。建議在配送當天安排收件。
2. 配送需要多久時間？
英國標準配送時間約為 2–5 個工作天。旺季或物流因素可能會導致延誤。
3. 收到商品後應該怎麼處理？
請於收貨後檢查商品。冷凍商品請盡快放入冷凍庫，常溫商品請依包裝指示保存。
4. 可以更改或取消訂單嗎？
如需更改或取消訂單，請盡快與我們聯絡。訂單一旦出貨，可能無法再作修改。
5. 如何聯絡媄購｜MeiGo Shop？
你可以透過以下電郵與我們聯絡：
📧 support@meigoshop.online
我們會於工作時間內盡快回覆。